Your privacy is important to us. This Privacy Policy details how Kio & Little collects, uses, and protects your personal data when you visit our online store or interact with our services.
Who We Are
Kio & Little Limited, operating as Kio & Little, is an online store in Kenya specialising in baby (infant to 2T), children’s clothes and accessories, and maternity wear. We aim to provide families with quality and affordable baby products through a secure and user-friendly e-commerce experience.
- ’We’ and ‘our’ refer to Kio & Little.
- ‘You’, ‘Customer’, and ‘User’ refer to anyone accessing our website or interacting with our goods and services.
- Website refers to http://www.kioandlittle.co.ke/ and any associated subdomains.
The Information We Collect
When you use our website, we may collect the following personal data:
- Personal Identification Information: Name, phone number, email address, billing and shipping address.
- Payment Information: Mobile money transaction details (e.g., M-Pesa), card payment information (processed via secure third-party providers).
- Order Information: Purchase history, preferences, and delivery details.
- Technical Data: IP address, browser type, device information, cookies, and usage data.
How We Use Your Information
We collect and use your information to:
- Process and deliver your orders
- Communicate with you about your purchases or inquiries
- Customise your shopping experience
- Improve our website and services
- Send marketing communications (only with your consent)
- Comply with legal obligations under Kenyan law
Legal Basis for Processing
We process your data based on:
- Your consent
- The necessity to perform a contract (e.g., fulfilling your order)
- Our legitimate interests (e.g., to improve services)
- Legal obligations as required by Kenyan regulations
Sharing of Information
Kio & Little does not, and will not, sell your personal data. However, we may share your information with:
- Delivery service providers for shipping orders
- Payment processors (e.g., M-Pesa, card services) for secure transactions
- IT and website service providers for system support
- Legal or regulatory authorities, when required and upon presentation of legal documents.
Data Retention
We retain your personal information for as long as necessary to:
- Complete your transactions
- Meet legal or accounting requirements
- Fulfil our customer support obligations
Your Rights Under Kenyan Law
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access the personal data we hold about you
- Request correction of incorrect data
- Request deletion of your data (subject to retention obligations)
- Withdraw your consent at any time
- Object to or restrict certain types of data processing
You may contact us at hello@kioandlittle.com to exercise these rights.
Data Security
We implement appropriate technical and organisational measures to secure your personal data from unauthorised access, alteration, or disclosure.
Children’s Privacy
Our website is intended for adults who purchase products for babies, children, and parents. We do not knowingly collect data directly from minors.
Cookies
We use cookies to enhance your browsing experience and analyse website traffic. You can control cookie settings in your browser.
Changes to This Policy
We may occasionally update this Privacy Policy. Changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions or concerns regarding your privacy or this policy, please contact us at hello@kioandlittle.com
Please note that period reviews will apply to this, and all our policies.