Welcome to KIO & LITTLE! These Terms and Conditions govern your use of our website and services. You agree to be bound by these terms when accessing or using our website.
1. Definitions
- “We”, “Us”, and “Our” refer to KIO & LITTLE.
- “You,” “Customer,” and “User” refer to any person accessing or using our website or services.
- “Website” refers to kioandlittle.co.ke or any associated subdomains.
2. Eligibility
To purchase from our website, you must be at least 18 years old or using the website under the supervision of a parent or legal guardian. By using this site, you confi rm that you are eligible.
3. Products and Orders
- All products listed on our website are subject to availability.
We strive to ensure all product descriptions, prices, and images are accurate; however, we do not warrant that they are error-free. - Orders will only be accepted once you receive an order confi rmation from us via email or SMS.
4. Pricing and Payment
- All prices are in Kenyan Shillings (KES) and inclusive of VAT, unless stated otherwise.
- We accept M-Pesa, debit/credit cards, and other payment methods as listed at checkout.
- Payment must be completed before your order is shipped.
5. Shipping and Delivery
- Delivery timelines are estimates and may vary due to location, availability, or unforeseen delays.
- We are not responsible for delays caused by courier services or external events (e.g., strikes, weather).
- You are responsible for providing accurate delivery information. Extra charges may apply for failed deliveries due to incorrect details.
6. Returns and Exchanges
We accept returns within 7 days of delivery for eligible products. To qualify for a return:
- The item must be unused, in its original packaging, and saleable condition.
- Certain items, such as underwear or customised products, are not returnable for hygiene reasons.
The customer bears return shipping costs unless the item was faulty or incorrect.
7. Privacy and Data Protection
We respect your privacy. All personal information collected is handled according to our Privacy Policy, per the Kenya Data Protection Act, 2019.
8. User Account and Responsibilities
- You may create an account to access exclusive services.
- You are responsible for maintaining the confi dentiality of your login credentials.
- You agree not to misuse the website, commit fraud, or violate any laws when using our services.
9. Intellectual Property
All content on the website, including logos, text, graphics, product photos, and branding, is the intellectual property of KIO & LITTLE Limited, also operating as ‘Kio & Little’ | ‘KIO & LITTLE’ and may not be used without permission.
10. Limitation of Liability
KIO & LITTLE shall not be liable for any indirect, incidental, or consequential damages arising from:
- Use or inability to use our website or services
- Delayed deliveries or lost orders due to third-party logistics
- Technical errors or interruptions
11. Force Majeure
We are not liable for any delay or failure to perform our obligations due to events beyond our control, including but not limited to natural disasters, internet outages, strikes, or government actions.
12. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. We will review and post changes to the terms and conditions via this page. The terms and conditions are effective immediately upon posting. Continued use of the website means you accept the updated terms.
13. Governing Law
These terms are governed by and interpreted under the laws of Kenya. Any disputes shall be subject to the jurisdiction of Kenyan courts.
14. Contact Information
If you have any questions or concerns regarding your privacy or this policy, please contact us:
● Email: hello@kioandlittle.com